FAQ

Frequently Asked Questions (FAQ)

What types of products does Orbitekz offer?

Orbitekz specializes in a wide range of innovative and practical products designed to make everyday life more convenient. Our catalog includes multifunctional solutions such as the 3-in-1 Portable Air Cooler, which offers cooling, humidifying, and lighting features, as well as ergonomic and smart pet accessories like tilted pet bowls that promote comfort and hydration for your pets.

How can I ensure the quality of the products I purchase?

At Orbitekz, we take quality seriously. Every product is carefully selected and tested to meet our high standards for durability, performance, and functionality. We continuously evaluate customer feedback to improve our offerings and ensure that every purchase delivers true value and reliability.

What is your return policy?

We offer a 30-day return policy, giving you the flexibility to request a return within 30 days of receiving your order.
To qualify for a return, the item must be unused, in its original condition, with all tags and packaging intact. A receipt or proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at info@orbitekz.com.
If your return request is approved, we’ll provide you with a return shipping label and detailed instructions for sending the product back.
Please note: items returned without prior authorization will not be accepted.

Are there any items that cannot be returned?

Yes. Certain products are non-returnable, including:

  • Perishable goods

  • Customized or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure about the eligibility of an item, please contact us for clarification before initiating a return.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon delivery and contact us right away.
We will assess the issue and arrange a replacement, repair, or refund as quickly as possible to ensure your satisfaction.

Can I exchange an item?

Yes. The fastest way to exchange a product is to return the original item and, once it is accepted, place a new order for the replacement. This ensures you receive the correct product without unnecessary delay.

Do you ship internationally?

Yes, Orbitekz proudly ships worldwide.
For details on international shipping costs, delivery times, and restrictions, please refer to our Shipping Policy page. Customs duties or import fees may apply depending on your location.

What payment methods do you accept?

We accept multiple secure payment options, including:

  • Major credit and debit cards

  • PayPal

  • Other trusted payment gateways (depending on your region)

Please visit our checkout page for a complete list of accepted payment methods.

What if I am located in the European Union?

If your order is shipped to an EU country, you are entitled to cancel or return your order within 14 days of receipt — for any reason.
Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

How can I contact customer service?

You can reach our support team anytime at info@orbitekz.com.
Our customer service representatives are committed to providing timely, friendly, and helpful assistance for all inquiries and concerns.